Orphaned Systems · Greenville, South Carolina
Solar company stopped answering?
We got you.
If your solar company went out of business, went quiet, or the installer is just gone, you still have a system. We inspect and repair orphaned solar systems across South Carolina.
Start here
Will my panels still work?
A quiet phone does not turn the system off. The panels usually keep making power. What you lose is someone to call when an error shows up or production drops. We did not install most of these systems, and we do not take over the old contract. We look, explain, and fix what we can.
The utility agreement is separate from the installer. Under the procedures Duke Energy and Dominion Energy South Carolina use, 12 consecutive months without operation gives the utility a right to end that agreement. It is a right, not a statement that they will. Solar interconnection in South Carolina.
What to do
What do I do if my solar company
went out of business?
Save the contract, warranty pages, and a photo of the inverter label. Check whether the panel and inverter warranties still apply, and call the lender before you change a payment. Then ask a local crew to inspect the system. If a new roof is coming, the panels come off and go back on. Your contract still controls the outcome.
Find your paperwork
Pull the contract, any warranty pages, serial numbers, the monitoring login if you still have it, and a photo of the inverter label.
Check manufacturer warranties
Panel and inverter warranties often still apply. Whether the old installer's labor warranty still applies depends on your contract. We do not promise a claim will be approved.
Get monitoring access
Enphase and SolarEdge let a homeowner ask to share the app with a new company. Some transfers have a manufacturer fee. If the app is locked, we can still read the equipment on site.
Check your loan or lender
A loan, lease, or power purchase agreement is usually a separate contract. Call that company before you change a payment. We do not take over their financing.
Schedule an inspection
Request a repair anywhere in South Carolina. Tell us the error code, the production drop, or that you cannot get into the app.
Roof work is detach and reset
A new roof under the panels is a normal job even when we did not install the array. We take the panels off, your roofer does the roof, and we put them back.
More on the pieces: our warranty, detach and reset, repair and maintenance.
What we can do
What can you actually fix?
We inspect, diagnose, and repair systems we did not install, including inverter faults and wiring. If you can open the monitoring app, bring what it shows. If you cannot, we can still read the equipment on site. A new roof is a detach and reset. We do not quote a price here or promise a claim will be approved.
Inspect and diagnose
We read the inverter, walk the roof, and tell you what failed before anyone orders parts.
Repair
Inverter faults, wiring, and arrays that slowed down. Any brand, including systems we did not install.
Monitoring help
Bring what the app shows. If you cannot get in, we still work from the equipment. We do not pretend we already own the old login.
After it is working
We can inspect and clean it like any other array. See home solar panel repair.
Pink Energy / Power Home Solar
What if Pink Energy is the name
on my paperwork?
Power Home Solar also did business as Pink Energy. If either name is on the contract or the app and you cannot get through, use this checklist. We did not install those systems and we do not take over their contracts. See Pink Energy solar repair.
Frequently Asked Questions
What else are people asking?
The answers below cover the loan, the equipment warranty, who can work on the panels, and what an orphaned solar system means. None of this is legal advice. Check your contract before you change a payment or assume a claim will be paid.
What do I do if my solar company went out of business?
Save the contract, the warranty pages, and a photo of the inverter label. Check the equipment warranty, call the lender before you change a payment, then ask for an inspection. If the roof needs work, the panels come off and go back on. The panels usually keep producing. Your contract still controls the loan and any claim.
Do I still pay if my solar company went bankrupt?
Usually yes. A loan, lease, or power purchase agreement is a separate contract from the installer. Call that company and read the agreement before you change a payment. Stopping payment on your own can create a new problem. We do not take over their financing, and nothing on this page is legal advice.
Is the warranty still good if the solar company closed?
Often yes for the panels and the inverter, because those warranties usually live with the equipment maker. Whether the old installer's labor warranty still applies depends on your contract. We help with manufacturer claims when they still apply, and we do not promise approval. Detail Solar gives a 25-year roof penetration warranty and a 5-year labor warranty on every system Detail Solar installs, including detach-and-reset reinstalls, even when another company did the original install.
Who fixes solar panels when the installer is gone?
We do. The crew is based at 1609 Rutherford Road in Greenville and serves all of South Carolina, including systems we did not install. Request a repair or call (864) 283-0070. We inspect first and tell you what failed. We do not take over the old contract, and we do not promise a warranty outcome.
What happens to the utility agreement if the installer is gone?
The agreement is between the account holder and the utility. The installer leaving does not cancel it. If a Duke Energy or Dominion Energy South Carolina system does not operate for 12 consecutive months, those procedures give the utility a right to terminate. That is a right, not a promise they will use it.
What is an orphaned solar system?
Homeowners use that name when the original installer is not the company they can call anymore. The panels and inverter are still on the building, and the system can still be inspected and repaired. We did not have to install it to work on it, and we do not take over the old financing or the old labor warranty.
Did you take over Pink Energy or Power Home Solar customers?
We didn't install those systems, and we don't take over their contracts. We do repair them. Details are on our Pink Energy solar repair page.
Monitoring notes. SolarEdge lets a system owner request an installer monitoring site transfer. Enphase has a transfer-of-ownership pathfor the homeowner account. A new company usually still needs you to grant access. Some manufacturer transfers have a fee we do not set.
Request service
Solar company stopped answering?
We got you.
Any brand. Tell us what the monitoring app or the roof is doing.